Thank you for shopping at DECIDEION LLC. We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our Returns Policy below.
1. Eligibility for Returns
- Time Frame: Returns must be initiated within 30 days of receiving your order.
- Condition: Items must be returned in their original, unused condition with all tags and labels attached. We cannot accept items that have been worn, washed, or altered.
- Non-Returnable Items: For hygiene reasons, we cannot accept returns on items such as swimwear and intimate apparel.
2. How to Return an Item
- Request a Return: To initiate a return, please contact us at [email protected] or call us at +1 316 870 9652. Provide your order number and the item(s) you wish to return.
- Return Instructions: Once your return request is approved, we will provide you with a return authorization and instructions for sending the item back to us.
- Shipping: Please use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost or damaged during return shipping.
3. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
- Prepaid Return Labels: We do not provide prepaid return labels.
4. Refunds and Exchanges
- Refunds: Once we receive and inspect your returned item, we will process a refund to your original payment method. Please allow up to 14 business days for the refund to appear on your statement.
- Exchanges: If you wish to exchange an item for a different size or color, please return the original item and place a new order through our website.
5. Defective or Incorrect Items
- Defects: If you receive a defective or incorrect item, please contact us immediately at [email protected] or +1 316 870 9652. We will arrange for a replacement or refund at no additional cost to you.
- Resolution: Please provide photos of the defective or incorrect item to expedite the resolution process.
6. Contact Us
For any questions or concerns about our Returns Policy, please contact us:
Email: [email protected]
Phone: +1 316 870 9652
Address: MBR165 Hargraves Dr, Num 649, Austin, TX 78737
Website: https://decideion.com/
We appreciate your business and look forward to serving you again!